Microsoft Outlook For Mac Won't Send Email
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Google play music desktop. Sometimes you’ll open your email client and your email will arrive in your inbox, but when it comes to sending a message you get an error message. Here are the steps to follow for Outlook, Thunderbird etc to fix this.
All the settings mentioned are for GreenNet users. (If you’ve come here from a web search and use an email service other than GreenNet, the server names will be different depending on your email provider, and maybe some of the port numbers too.) This is particularly likely to occur when travelling and connecting through a different ISP from normal, because the ISP may block outgoing ports as a safeguard against their connections being used to send spam. Instructions for changing the port (and sometimes which port to use) may vary depending on the exact version of the email program you are using, but the following covers most of the common ones. Other causes for not being able to send include an invalid recipient address: it’s usually worth recording any error message you see on screen, however cryptic. Thunderbird The usual symptom is that Thunderbird will try to send for about 20 seconds before giving up with “Sending of message failed. The message could not be sent because the connection to SMTP server smtp.gn.apc.org timed out.” • Click on Account Settings (usually on the Tools menu) • Right down the bottom of the list of accounts on the left, should be “Outgoing server ( SMTP)”. • On the top right of the Account settings dialogue box you should see one or more outgoing servers.
You probably want the default, which might mention ‘smtp.gn.apc.org’. Click that and ‘Edit’. • Server name should be smtp.gn.apc.org. If the server name does not end gn.apc.org or greennet.org.uk, then possibly you aren’t sending out through GreenNet, and can either check with the service you are using, or switch to GreenNet. Make sure “Use name and password” is ticked; the username is usually the bit before the @ sign in your email address, or the username you use to log into GreenNet Webmail. The first time you send, Thunderbird may ask you for your GreenNet password. • If the port number listed is “25”, try altering it to “2525” and you can try “none” for “connection security” while you try to get it working (security is optional on 2525).
Click “OK” and try sending again. • If that doesn’t work, you might also want to try port 587, which requires STARTTLS security. In fact this is the preferred option for security reasons. If you’re still having problems, please let us know, telling us any error message and the software you are using. Outlook Express and Windows Mail • Go to Account Settings (Tools > Accounts) • Click on the “Mail” tab • Highlight your GreenNet email account, and then click on “Properties” • On the “Servers” tab, check that you are using GreenNet’s SMTP server.
Outgoing mail ( SMTP) should read “smtp.gn.apc.org” • Make sure there is a tick in “My server requires authentication” (the “Settings” should be “same settings as incoming”). • Next, click on the Advanced tab, under ‘Server Port Numbers’ change the Outgoing mail server port from 25 to 2525 (or vice versa, depending on which one you have there already. You could also try 465 with encryption). • Save your changes and try sending email again. Outlook 2007, 2010 and 2013 (and Outlook 2003 SP2 and above) • Go to Tools menu > Account settings • Select the relevant GreenNet email account, and click the “Change” button (third from the left above that line) • Make sure that the “Outgoing mail server ( SMTP)” box reads “smtp.gn.apc.org” if this is a GreenNet account.